5kdb Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") describes how 5kdb ("Platform", "We", "Us") collects, processes, stores, and protects the personal data of users ("Player", "You") who register and use the 5kdb website at 5kdb.bet. This Policy forms part of the Terms and Conditions governing your use of the platform and should be read in conjunction with those Terms. By creating an account on 5kdb, you consent to the collection and processing of your personal data as described in this Policy.

5kdb is committed to handling all player data responsibly, transparently, and in accordance with the principles of data minimisation, purpose limitation, and storage limitation. We collect only the data that is genuinely necessary to operate your account, process your transactions, verify your identity, and keep the platform secure. We do not sell personal data to third-party advertisers or data brokers.

Our Six Core Privacy Commitments

1. Information We Collect

5kdb collects personal data through four primary channels: information you provide directly during registration and account use, information generated automatically through your use of the platform, information received from payment processors, and information collected to satisfy our identity verification and anti-fraud obligations.

2. How We Use Your Information

Personal data collected by 5kdb is used exclusively for the following purposes. We do not use your data for purposes beyond those listed here without first obtaining your explicit consent or as otherwise required by applicable law:

• To create, operate, and manage your 5kdb player account, including processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• To verify your identity and age in compliance with our responsible gaming obligations, including confirming that you are 21 years of age or older.
• To detect, prevent, and investigate fraud, money laundering, unauthorised account access, bonus abuse, and other violations of our Terms and Conditions.
• To send you transactional communications related to your account, such as deposit confirmations, withdrawal status updates, account security alerts, and support responses.
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) requirements, and cooperation with law enforcement where required by law.
• To improve and personalise your experience on the platform, for example by analysing game preferences and session data to optimise platform performance and resolve technical issues.

Where we process your data on the basis of your consent (for example, for optional promotional communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw consent or update communication preferences, contact [email protected].

3. Legal Basis for Processing

5kdb processes your personal data under the following legal bases, depending on the specific purpose of each processing activity:

4. Sharing Your Information

5kdb does not sell your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose:

• Payment processors: we share transaction data with your mobile wallet provider (bKash, Nagad, Rocket, or Upay) as required to process your deposits and withdrawals. Each payment provider operates under their own privacy policy and terms.
• Identity verification providers: if a third-party KYC service is used to verify your identity documents, relevant data is shared with that provider solely for the purpose of verification. Such providers are bound by confidentiality obligations.
• Law enforcement and regulatory authorities: we may be required to disclose personal data to government agencies, law enforcement, or regulatory bodies where required by applicable law, court order, or legitimate legal process.
• Platform infrastructure and security providers: technical service providers who assist in running the platform (for example, hosting, DDoS protection, and fraud detection services) may have limited access to data as required to perform their contracted functions. All such providers are bound by data processing agreements.

Where we share data with third parties, we require those parties to maintain appropriate technical and organisational security measures and to use the data only for the specified purpose. We do not permit third parties to use your data for their own marketing purposes.

5. Payment Data and Mobile Wallets

All deposits and withdrawals on 5kdb are processed in Bangladeshi Taka (BDT) through approved mobile wallet providers and banking channels. When you make a deposit using bKash, Nagad, Rocket, or Upay, 5kdb records the mobile wallet number associated with the transaction, the amount, and the timestamp. This information is required to credit your account, process withdrawal returns to the same source, and maintain our financial records in compliance with applicable regulations.

5kdb does not store full payment card numbers or CVV codes. We do not handle or store raw payment authentication credentials. All payment communications between the platform and wallet providers are encrypted and conducted via secure APIs. If you believe a transaction on your account was made without your authorisation, contact [email protected] immediately so we can freeze the account and investigate.

6. Data Retention

5kdb retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Retention periods vary depending on the type of data and the purpose:

• Account data and transaction history: retained for a minimum of five years from the date of account closure or the date of the last transaction, whichever is later, in compliance with our AML and record-keeping obligations.
• Identity verification documents: retained for the period required by applicable regulatory obligations, typically five years from the date of verification or account closure.
• Support communications: retained for up to three years from the date of the last communication, to allow us to reference prior correspondence in the event of a follow-up query or dispute.

7. Security Measures

5kdb implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, access controls limiting internal staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments, and secure server infrastructure protected against common web application attacks.

While 5kdb takes all reasonable steps to safeguard your personal data, no internet-based platform can guarantee absolute security against all threats. You are responsible for maintaining the security of your own account credentials (username and password) and for notifying 5kdb immediately if you believe your account has been compromised. Never share your 5kdb login details with anyone, including parties claiming to represent 5kdb support.

8. Cookies and Tracking Technologies

5kdb uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to gather aggregated analytics data about platform usage. Cookies used by 5kdb fall into the following categories:

• Essential cookies: these are strictly necessary for the platform to operate. They maintain your login session, remember your account state across page loads, and support core security features. These cookies cannot be disabled without preventing the platform from functioning.
• Functional cookies: these remember your preferences such as language settings and display options, and are used to provide a more personalised experience within the platform.
• Analytics cookies: these collect aggregated, anonymised data about how users navigate and interact with the platform, which we use to identify technical issues and improve performance. This data does not identify individual users.

You may control cookies through your browser settings. Please note that disabling essential cookies will affect the functionality of the 5kdb platform. 5kdb does not use third-party advertising cookies or cross-site tracking technologies that share your data with external advertising networks.

9. Your Data Rights

As a user of the 5kdb platform, you have the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected] with your account details. We will acknowledge your request and aim to respond within 30 days:

• Right of access: you may request a copy of the personal data 5kdb holds about you, together with information about how it is being used and with whom it has been shared.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: subject to our legal retention obligations, you may request deletion of your personal data. We will assess each request and inform you whether the request can be fulfilled in full, in part, or must be declined due to a legal obligation.
• Right to restrict processing: you may request that we limit the way we use your data in certain circumstances, for example while a rectification request is being assessed.
• Right to withdraw consent: where processing is based on your consent (for example, promotional communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

5kdb will not discriminate against any player for exercising their data rights. If you are dissatisfied with our response to a data rights request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

10. Children and Underage Users

The 5kdb platform is strictly for players aged 21 and above. 5kdb does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. If we become aware that an account has been registered by or on behalf of a person under the age of 21, that account will be immediately closed, all associated data reviewed, and genuine deposits returned where appropriate following investigation. If you believe a minor has registered on the platform, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

5kdb reserves the right to update this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or change the way we share data with third parties — we will notify registered players via their account contact details before the changes take effect. The revised Policy will be published on this page with an updated "Last updated" date.

Continued use of the 5kdb platform after a revised Privacy Policy has been published constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you must cease using the platform and may request account closure by contacting [email protected].

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 5kdb handles your personal data, please contact our support team in writing. All privacy-related queries will be handled with priority and acknowledged within five business days. Please provide your registered account details and a clear description of your query or request to help us respond efficiently.